Titan Security Group is a
privately-held provider of security-related technology solutions and security
staffing serving the greater Chicagoland area -- our home town. Titan
Electronics, a division of Titan Security Group, provides security system
installation and service. Titan Electronics is searching for a Director of
Operations/Project Management. We are in
one of the fastest growing industries, operating in a highly entrepreneurial
environment, and searching for talent!
Reporting directly to Titan's senior
management team, the Director of Operations/Project Management role provides
overall management and leadership for Titan Electronics' installation and
service functions. This role will implement and execute strategies to
achieve margin goals and maximize service delivery to ensure customer
satisfaction. In addition, this role will provide counsel and lead training
initiatives for our technicians and operations team to improve individual
skills and ensure long-term customer satisfaction.
- Manage, oversee and coordinate all aspects of
operations activity including, but not limited to planning, and
operational review of proposals, bookings and service requests.
- Supervise labor and subcontractors, planning and scheduling
to ensure execution of projects within budgeted costs.
- Maintain accurate and up to date job cost records and
other control records necessary for processing of internal and external
- Develop and implement operation strategies that improve
project execution and provide additional value to customers in a cost
- Utilize financial systems to review actual vs. budgeted
contract cost and provide timely and accurate financial reports.
- Manage individual performance and personal development
of resources including installers, service technicians, subcontractors,
and operations team.
- Effectively communicate goals and initiatives to the
senior management team.
- Coach, counsel and train installer and service
technicians to ensure high customer satisfaction.
- Support installers and service technicians in the
field. Complete quality control visits.
- Pro-actively communicate with and seek feedback from
all customers. Initiate a company customer service process.
- Meet/talk with customers on a regular basis to ensure
that we are providing quality installations and service and meeting their
- Supervise direct reports including lead installers,
service technicians and operations team in a manner that increases morale,
skills proficiency and productivity.
- Recruit and hire team members as required.
- Other duties and responsibilities as requested or
Education and/or Experience: Bachelor's degree preferred. 7-10 years experience in
operations, service, field or project management including 5-7 years in
management, service management and/or project supervisory experience. Project
management experience in electronic security systems required. Service experience in electronic, fire alarm
or building automation systems a plus.
Previous P&L responsibility required.
Skills: Excellent leadership and management skills. Financial
analytical skills including cost control. Considerable knowledge of
business process, management, and business office operations. Excellent
knowledge of Microsoft products including Word and Excel. Experience with
service call/project management software.
Registrations: Ability to obtain a valid
PERC. Valid driver license with a clean driving record. System
manufacturer certifications a plus.
Language Skills: Good verbal and written communication skills for explaining
complex situations to clients.
Other Qualifications: Ability to pass pre-employment drug screen and
criminal background check.
Physical Demands: The position is an office-based position with visits
to work sites in the field. Ability to push/pull/lift 50 lbs., sit,
stand, walk, talk or hear. Position requires work in confined spaces and
exposure to different types of outdoor weather conditions. Position also
requires ability to climb and work in high places, stoop, bend or reach above
Wages & Benefits: Highly competitive compensation plan includes: base salary
based on experience; bonus structure based on performance; discretionary
year-end bonus; paid vacation and personal days; medical insurance; dental
insurance; vision insurance; life and AD&D insurance; paid holidays; 401(k)
match; and vehicle allowance. Skills-enhancing training and opportunities
for career growth and promotion. EOE/M/F/D/V
To apply please go to: https://careers-titansecurity.icims.com/jobs/1352/payroll-billing-manager/job